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Bank of America warns customers Zelle transactions may be delayed

Bank customers received a notice in their mobile apps on Wednesday.

CHARLOTTE, N.C. — Bank of America customers who use the Zelle payment platform may see some recent transactions delayed.

The bank shared a notice to customers in its mobile app on Wednesday, saying some Zelle transactions may not post to accounts as requested. Bank of America promised the transfers would be completed as soon as possible and offered an apology.

Credit: WCNC Charlotte
Screenshot of the Bank of America app alert

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The notice to customers came as several angry customers shared their issues with Bank of America's customer assistance Twitter account, with some saying the Zelle transfers had "disappeared" from their accounts.

Editor's note: The link above shows replies to a tweet from Bank of America's help account, which may include profanities. Reader discretion is advised.

As of publication, Bank of America has not provided a reason as to why the Zelle transactions may have encountered an issue. WCNC Charlotte has reached out to a spokesperson for the bank for comment.

Zelle noted transactions outside of Bank of America were not impacted.

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