CHARLOTTE, N.C. — The 311 call center for the city of Charlotte was down Friday and Saturday because of an outage, prompting several city-run services to ask customers to contact them by other means.
The call center is back up and running as of Sunday.
The city Department of Housing and Neighborhood Services was among the first to report the outage, along with Charlotte Water. The call center also serves the Charlotte-Area Transit System (CATS), meaning transit riders experiencing issues could not dial 311 to reach customer service. City officials confirmed the outage was due to an issue with the vendor used for the call center.
The city specifically noted that 911 and emergency services were not affected by the outage.
Residents who want to report city maintenance issues that do not require emergency services can use the CLT+ app, submit a request online, or use the chat feature on the city of Charlotte's website.
CATS customers, including paratransit riders needing to book appointments, should send an email to telltransit@charlottenc.gov. That inbox will be monitored over the weekend from 7 a.m. until 4 p.m. CATS staff will also monitor social media accounts to provide assistance and answer questions.
Charlotte Water customers can use the CLT+ app or city website chat function if needed, or email waterhelp@charlottenc.gov for assistance. Additionally, Charlotte Water opened its office at 5100 Brookshire Boulevard on Saturday from 9 a.m. until 3 p.m. for any in-person assistance.
Authorized payments can still be made at locations like CVS Pharmacy, 7-Eleven gas stations, and Family Dollar, Walmart, and Walgreens stores. Online bill pay details can be found at this link.