CHARLOTTE, N.C. — CVS and Walgreens employees are walking out on the job, but they aren't demanding higher wages -- they just want better working conditions.
Pharmacy employees say they are overworked, and it could threaten your safety.
Let's connect the dots.
With COVID-19 and the flu, pharmacists and staff are trying to keep up with administering millions of vaccines. But it's all happening with bigger profits and fewer workers, and customers are taking note.
The Wall Street Journal reported CVS and Walgreens had their customer satisfaction rate drop by nearly 25% in just two years. Part of the reason for that drop is pharmacies are getting prescriptions wrong, which means people might not get the life-saving medication they need.
Now, the companies said they are trying to make amends. Walgreens is boosting its recruiting efforts, while CVS is looking at sending phone calls straight to voicemail so that pharmacists aren't bogged down with calls.
It's a balance that's intended to help out employees and improve the wellbeing of customers.
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