NC lawmakers order study to see if making DMV private will improve service

RALEIGH, N.C. — North Carolina lawmakers are looking at ways to improve customer service at the Division of Motor Vehicles [DMV].

It includes the possibility of having the private sector handle some of the DMV's duties.

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State House and Senate Republican leaders say they don't know yet whether fully privatizing the DMV would be a good idea. However, they say something has to change because what's in place now isn't working.

Appointments at DMV offices in the Triangle are booked up months in advance. Taking a chance on getting a walk-in spot can mean hours of waiting, too, missing work or school.

Some state lawmakers think privatization might be the answer.

Click here to read more from WRAL.

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