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This company is working to ensure everyone has reliable access to the internet

Millions of Americans don't have reliable access to the internet. One company is looking to change that.

CHARLOTTE, N.C. — During the pandemic, having access to the internet has been crucial as so many people were forced to work and learn from home. However, millions of Americans still don't have that access. That's why one company is looking to bridge the divide.

TruConnect is offering subsidized wireless services to eligible low-income consumers through two of the FCC's programs. 

You can sign up for free internet with the FCC's Affordable Connectivity Program (ACP). You'll get up to 14 GB of monthly data plus a free Android phone or Wi-Fi hotspot, if eligible. 

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"We provide them a device. The device can be a phone, it can be a tablet. If they have a device that they already like, they can bring it with them," President of TruConnect, Doug Lodder, said. "If they have a phone number that they like they can bring it with them. And the most important part of the service is we help them stay connected. So every month, they get service just like they would from a wireless carrier: unlimited talk, unlimited text, in many cases, unlimited data." 

To receive a free smartphone and monthly phone service, you or anyone in your household must meet the income-based or program-based eligibility guidelines. 

WCNC Charlotte is always asking "where's the money?" If you need help, reach out to WCNC Charlotte by emailing money@wcnc.com.

Qualifying programs include:

  • Medicaid / Medi-Cal
  • SNAP / CalFresh
  • Federal Public Housing Assistance or Section 8
  • Supplemental Security Income (SSI)
  • National School Breakfast and Lunch Program
  • Veteran and Survivors Pension Benefit
  • WIC
  • and more

The program is limited to one ACP benefit per household.

Customers who also qualify for the Lifeline program receive unlimited talk and text plus free international calling to select countries.

Lifeline is a government program focused on connecting qualified low-income customers by subsidizing phone service. TruConnect offers Lifeline in 37 states, including South Carolina.

To receive a free smartphone and monthly service, you must meet the income-based or program-based eligibility guidelines. 

Qualifying programs include:

  • Medicaid / Medi-Cal
  • SNAP / CalFresh
  • Federal Public Housing Assistance or Section 8
  • Supplemental Security Income (SSI)
  • Veteran and Survivors Pension Benefit
  • Multiple Tribal Assistance Programs
  • and more

The program is limited to one Lifeline benefit per household.

Once approved, TruConnect will ship you your brand-new device or SIM card, at no cost to you. When your order arrives, just follow the instructions provided to get up and running.

WCNC Charlotte is committed to reporting on the issues facing the communities we serve. We tell the stories of people working to solve persistent social problems. We examine how problems can be solved or addressed to improve the quality of life and make a positive difference. WCNC Charlotte is seeking solutions for you. Send your tips or questions to newstips@wcnc.com.

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