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Customers say they're having issues with Spectrum service

Customers are reporting issues with their cable service in Charlotte.

CHARLOTTE, N.C. — Spectrum reported an outage that affected customers in the Carolinas Thursday after customers began complaining that their internet service stopped working. 

"We are unable to offer an estimated time of repair, but crews are working to restore services as quickly as possible," the company said on its official support channel. "We apologize for the inconvenience and thank you for your patience."

Calls into the WCNC Charlotte newsroom indicated the cable company was having issues with Internet service in the Charlotte area. A message into the Spectrum app, confirmed to customers there was at least an issue impacting the Spectrum TV app.

Downdetector.com, a third-party website that crowdsources messages about outages Internetwide, listed Spectrum as its top outage Thursday afternoon. The website denoted an uptick in outages starting around 2 p.m. Thursday. Outage reports decreased significantly by Friday morning but Spectrum hasn't provided an official update on its support channels. 

For the latest breaking news, weather and traffic alerts, download the WCNC Charlotte mobile app and enable push notifications.

Customers took to X, the social media site formerly known as Twitter, to ask Spectrum for updates.

WCNC Charlotte viewers who watch the channel via Spectrum, can continue to watch WCNC for free over the air with an antenna. All our local newscasts also stream on WCNC+, which can be streamed online.

Free podcasts from WCNC Charlotte

FLASHPOINT
Flashpoint is a weekly in-depth look at politics in Charlotte, North Carolina, South Carolina, and beyond with host Ben Thompson. Listen to the podcast weekly.
SUBSCRIBEApple Podcasts || Spotify || Pandora  || Google Podcasts || iHeart 

All of WCNC Charlotte's podcasts are free and available for both streaming and download. You can listen now on Android, iPhone, Amazon, and other internet-connected devices. Join us from North Carolina, South Carolina, or on the go anywhere. 

LOCKED ON 

Locked On is the leading podcast network for local sports and is owned by WCNC Charlotte's parent company TEGNA.
Listen to Locked On here.  

All of WCNC Charlotte's podcasts are free and available for both streaming and download. You can listen now on Android, iPhone, Amazon, and other internet-connected devices. Join us from North Carolina, South Carolina, or on the go anywhere. 

WAKE UP CHARLOTTE 

Wake Up Charlotte To Go is a daily news and weather podcast you can listen to so you can start your day with the team at Wake Up Charlotte.  
SUBSCRIBE: Apple Podcasts || Spotify || Pandora   || TuneIn || Google Podcasts  || iHeart  

All of WCNC Charlotte's podcasts are free and available for both streaming and download. You can listen now on Android, iPhone, Amazon, and other internet-connected devices. Join us from North Carolina, South Carolina, or on the go anywhere. 

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